Returns & Exchanges
Return & Exchange Policy
Custom or Made-to-Order items cannot be returned or exchanged.
If you would like to return or exchange an item that was not Custom or Made-to-Order, please contact us within 7 days of receiving your order. All items must be postmarked within 14 days of return or exchange being approved. Buyers are responsible for return shipping costs.
All returned items are subject to quality inspection and we reserve the right to reject the entire transaction or impose additional charges for any damage or missing components.
Any orders returned to Calico Custom Shop without following the return procedure, or because they were deemed undeliverable by the carrier, or the recipient refused the delivery, will be charged a 25% restocking fee.
Calico Custom Shop reserves the right to change or amend the return policy and procedures at any time without notification.
Custom Manual Shift Knobs are not eligible for return.